Between 1 July 2021 and July 1 2025, all private rentals must comply with the Healthy Homes standards within certain time frames from the start of any new, or renewed, tenancy.
The Healthy Homes standards introduce specific and minimum standards for heating, insulation, ventilation, moisture ingress and drainage, and draught stopping in rental properties.

We understand when you are choosing a Property Manager you require someone with experience, the ability to deliver and ensure consistency and high quality service at all levels.

• For fixed-term tenancies, we review the tenancy agreement 80 days before it expires
• You will be contacted prior to renewing the agreement
• Notice of vacating will be confirmed in writing with both you and your tenants
• Repairs are undertaken by certified tradespeople or a person of your choice

We will collect rent on a weekly basis and check rents daily. We have a zero-tolerance policy when it comes to rent arrears, therefore any tenant that has not paid their rent will be dealt with swiftly.
Monies are paid through to Owners accounts weekly or monthly on the first business day following the end of the month. Please allow two to three days for the monies to clear into your account. Along with your payment you will be emailed or posted a monthly statement.

Management fees are charged on a percentage basis as the rent is collected. Management fees are for services in connection with:

• Advertising property for rent on websites and tenant databases
• Screening any potential tenants to endeavour to get the best possible tenant
• Attending to daily telephone, email and internet enquiries
• Showing potential tenants through properties
• Organising keys for inspections and viewings
• Detailed entry and exit property inspections
• Bond process and refunds
• Processing tenancy agreement, renews and any vacate documentation
• Regular maintenance inspections (four times a year)
• Arranging maintenance on owners behalf
• Follow up with maintenance contractors
• Keeping you property up to market rent checking and processing daily rent payments
• Attending to payments of various property expenses and maintenance
• Prepare monthly statements to owners and annual year end summary for accountants
• Liaison with property owner and attending to all correspondence
• Collection of late rent through various legal means. Following our best practice for rent collection - serving legal notice when required
• Enforcement tribunal orders and preparing for tribunal appearances
• Attending to eviction of tenant

A high level of communication at all times from PGGWRE to ensure that you are fully informed on all matters in relation to your property portfolio - tell us how often you want to hear from us and how you prefer to be contacted.

Regular market rent appraisal to landlord to ensure minimum loss of rent return.

• The Property Manager will provide feedback as to the current rental market and make suggestions for increases
• Recommendations to landlord to enhance the property to ensure it achieves maximum rental return
• Marketing of the property, 85% of inquiry comes from websites
• Current tenant database - new properties emailed as soon as they are listed
• Detailed rental lists available from our office and online